Operations · Northwest Houston, TX
Customer Service Representative
Apply for the Customer Service Representative opportunity with Johnny Detail in Northwest Houston. Resolve questions with accurate information, empathy, and documented follow-through.
Work settingNorthwest Houston and assigned service locations
Worker classificationThis is a W-2 employee position, not a 1099 independent-contractor opportunity.
ScheduleFull-time or part-time
Other employment detailsCompensation and benefits are discussed during hiring.
What you will contribute
- Resolve questions with accurate information, empathy, and documented follow-through.
- Coordinate schedules, capacity, travel, dependencies, and customer commitments
- Keep accurate dispatch and service records
- Communicate delays, conflicts, and recovery plans early
- Maintain composure while prioritizing safety and service quality
What we will evaluate
- Strong prioritization and customer communication
- Ability to learn scheduling, dispatch, and recordkeeping tools
- Ability to resolve a conflict-heavy scheduling exercise
Role-specific application
The application preserves the questions used by our Operations interview flow, including Operations role, Years of experience, Scheduling and dispatch tools, Customer-facing experience, Availability, Why operations.
Hiring process
- Application and randomized role-specific assessment
- Human screening
- Observed role-relevant work sample and oral follow-up
- Structured interview
- W-2 employment terms and any legally appropriate verification
Apply for this role
Complete the secure application below. Applicant information, private files, signatures, scores, and staff notes are access-restricted and retained for up to two years.